My phone crashes each time I receive a new message!
If you have a lot of contacts, it can use a lot of processing power to sort through them all to and read out the correct one. Open
DriveSafe.ly -> Settings
and uncheck "Sender" under "Play Email" and "Play TXTs" so the sender is not read out loud.If this still doesn’t help, you may have downloaded a bad build of DriveSafe.ly from a third party source. Please follow these instructions to completely remove the bad build of DriveSafe.ly and all archived files, clean the memory, and reinstall fresh from our website.
First, pull the battery to completely shut down your BlackBerry. If you have OS 4.6 or 4.7, restart your phone in "safe mode". Safe mode is designed to start your BlackBerry without any third party apps running, so you can delete them without your phone crashing. Re-insert the battery, and when the red LED light will turn on. When it turns off, press and hold the BlackBerry Escape Key (Back Button) 'till your phone fully reboots. You should now have the option to continue running in safe mode. If you don’t have OS 4.6 or 4.7, restart your phone like you normally would.
Next, go to Options -> Advanced Options -> Applications -> Highlight DriveSafe.ly -> press the BlackBerry Menu Key -> select Delete -> Pull the battery.
If you ever installed from BlackBerry App World, you also need to delete the archived file they created. Open BlackBerry App World -> My World and delete DriveSafe.ly here.
Now perform a memory cleaning to complete the process. Memory Cleaning removes all archived apps and unused caches that take up space on your phone. Go to Options -> Security Options -> Memory Cleaning -> BlackBerry Menu Key -> Clean Now. You may need to pull the battery when it's complete.
If all this fails, you can perform a clean uninstall from your computer using BlackBerry Desktop Manager.
Now you can start fresh with a clean copy of DriveSafe.ly from our website. From your mobile browser, go to http://www.DriveSafe.ly/d?b for BlackBerry. We always recommend you install DriveSafe.ly from our website, not third party sites, to ensure you have the most up-to-date build available.